Shipping and Handling


We are currently delivering to all Melbourne metro suburbs. Someone should be present to receive the delivery as we cannot leave the package outdoors. 

We will get in touch with you to arrange a delivery time before the selected delivery date. 


We are located at Ferntree Gully, Victoria.

Pickups can be arranged at different times throughout the day. We are flexible with pick-up hours, and can organise a time to suit your availability. You will receive our address after placing an order through the website. 

After pick-up or delivery, please ensure the balloon is away from direct sunlight during transportation and while presenting the gift. Once the balloon has been picked up or delivered, it is your responsibility to handle the balloon with utmost care. In case of any damage after pick-up, The Balloon Story is not liable for any refunds. 

Handling and Care Instructions

The balloon will last for approximately 1 week. However, the temperature and environment where the balloon is kept may affect the longevity of the balloon - it cannot be guaranteed. We recommended to select the delivery date for the day of the event or the night before. 

Please ensure the balloon is kept away from direct sunlight to avoid it from bursting. 

Returns and Cancellation 

This is a customised product. Once the customised product has been made, we cannot process any refunds / cancellations / returns. 

If you cancel before 7 days of your selected delivery date, you will be able to reschedule your order for a future date. We do not offer refunds.

If you have placed an order through any of our custom packages, you won't be able to cancel / refund your order. 

BYO Gifts 

You can drop-off your gifts with us at Ferntree Gully 3 days before the selected delivery date. The gift should be less than 1 kg in weight, less than 12 cm in diameter and should not have sharp edges.